1410 Foxwood Lane, Rockwall, Texas 75032                     972-998-5687                                  angela.renee.wheelock@gmail.com

Angela Renee Wheelock

Sales Operations Analyst

Sales Support | IT Project Management

Cyber Security focused professional with a background in technical documentation and sales operations. Focused on providing information and tools that help drive goals and meet business objectives. 

Core Competencies:

Research and Reporting

Effective Project Management

Process Development and Improvement

Cross functional Collaboration

Recommending, Planning and Forecasting

Customer Service and Training

   

HighLights | Achievements

·        Recommended and utilized Salesforce (CRM) managing data integrity, compiling sales reports, and performing analysis.

·        Sales Operations process and procedure, briefing on efficiency and market trends

·        Cultivating channel relationships, providing collateral for customer meetings

·        Defining business needs and critical success factors for projects

·        Provided team with a review of the current literature, articles and briefs weekly

Relevant Career Narrative

Cyber adAPT | Insight Global 

Sales Operations Analyst                                                                                                                                      June 2017 – Present

·        Provided total solutions to aid account manager’s customer goals and business needs

·        Provided research, data and information to management to make more informed decisions

·        Managed data integrity inside Salesforce (CRM).

·        Utilized Salesforce to document and plan sales success by actively entering, managing, and reporting on pipeline, status of business, and forecast revenue. 

·        Needs Assessments

Technical Writer and Project Manager    

·        Researched and wrote precise documentation for technical and non-technical audiences

·        Wrote documentation for windows network environments.

·        Wrote documentation for iOS, Android and Windows mobile device enrollment documents

·        Built and managed data integrity inside a Microsoft SharePoint data repository 

·        Established the technical specifications for internal publication process and procedure

Commvault Systems Inc.

Technical Writer and Project Manager                                                                                                January 2013 – April 2017

·        Interviewed subject matter experts

·        Wrote documentation for product development and sales enablement

·        Built and delivered use case presentations

·        Used Visio to illustrate process sequence and workflow

·        Established policies and procedures for document management

Technical Skills

·        Business Needs Assessment

·        Cyber Security

·        Research and Report Compilation

·        In-Network, Mobile, Cloud, and IoT Technologies

·        Salesforce (CRM)

·        Business Process Improvement

·        Data Integrity Management

·        PMI Project Management

·        Microsoft Office Suite

·        Smartsheets

·        Microsoft Visio and SharePoint

·        HTML, CSS

 

Education

Bachelors of Science

Bachelors of Arts

Capella University, 2017

Rose State College, 2006

Information Technology Project Management

Psychology